Shufflebuy FAQ

Welcome to our frequently asked questions page!
If your question isn't here, you can contact us at

How do I sell and list my item?

Tap the “Sell” button (dollar sign) in the app menu to create a new listing.

Can I change/edit videos after listing?

You can update listing information, but not the video. Post a new listing to change a video. Or contact support if you require a video swap.

Can I post mulitple videos in a single listing?

Only a single video per listing is allowed with additional pictures.

What can I sell on Shufflebuy?

You can sell anything on Shufflebuy as long as the product or service follows all local and Federal laws and regulations and meets our TOS.

How do I get my money/payouts?

Payouts are quick, typically within 24-48hrs

I sold my item. Now what?

If the buyer asked for shipping, time to pack and ship the item. If they choose local pickup, find a safe location to meet the buyer.

I have more than 1 of the same item to sell. Can I keep my listing up?

Yes, just increase the quantity!

What features do I get with the Pro Upgrade?

60 second videos, extra coins, points, glowing avatars/buy buttons!

How do I cancel my Pro Upgrade?

We’re sorry to see you go! You can cancel Shufflebuy Pro at anytime from your App Store Subscriptions section.

How do I delete/edit my listing?

Go to your profile menu > listings. Tap on the top right corner to edit listing, tap on the trash icon to delete.

What happens when I mark my listing as sold?

The item will not longer be listed as an active product and will not be shown to users. For selling your product you'll earn coins and get points for competing in the leaderboard.

How do I earn points in the scoreboard?

You earn points by listing a product and making a sale.

What do the points do?

Points will unlock an achievement badges, which will be displayed on your profile. Achievements could also earn you other perks!

I just posted my listing and don't see it, what happened?

Have no fear! Your listing may take up to 24 hours to appear in the active listing. If you still don't see your listing after 24 hours, please contact us and we will take a look at the issue.

Are other listings being prioritized over mine?

All listings follow the same algorithm for Shuffling. Boosted listings do receive an increase in impressions, but rest assured, the Shufflebuy algorithm makes sure that all listings are shuffled into view.

Can I limit my sale to local pickup only?

Yes check off local pickup when creating the listing!

How do I buy an item?

Begin the buying proccess by clicking the “Buy” button and checking out or “Send” icon and contacting the seller.

Is there any Buyer Protection?

We always offer fair protections for buyers, for any item over $100 USD, send us a video of the item you recieved and we will try to resolve or refund your purchase

My item was broken/fake or I never received my item. What do I do?

Contact the seller first, otherwise submit a refund video to Shufflebuy via the menu option

I got scammed! Now what?

Please contact the Shufflebuy support team to notify us of this fraudlent activity. Also, you can contact your local law enforcement and report the incident.

Can I return an item?

Contact the seller for their return policy.

I found an item but it shuffled away! Can I find it again?

Just search for it!

How do I know what the seller is legit?

Verified sellers are the most trustworthy, as we know exactly who they are.

How do I get more information about an item?

Click on the details icon to view more information about the product. If you need further assistance, please contact the seller for details.

How do I cancel my order?

Please contact the seller as soon as possible. Then contact Shufflebuy support

The buyer/seller wants to contact me outside the Shufflebuy app, is that okay?

Only contact the seller/buyer outside the app if you feel comfortable doing so. We cannot be responsible and cannot assist with any interactions that occurred outside of the Shufflebuy app.

How do I report a user or listing?

Flag the listing!

How do I request a feature?

Contact our support team at to give us your feedback, we'd love to hear it!

How do I search for an item?

Tap the search icon!

How do I stop app notifications?

Open your phone settings and then disable app notifications by tapping on the toggle button.

I have questions that was not answered in the FAQ.

Send our support team an email at